FAQ
Here are some common questions about our products, services, and policies at Xtereos. If you have any further inquiries, don’t hesitate to contact our customer service team!
What is included with my Android car stereo purchase?
When you purchase an Android car stereo from DriveCast, you’ll receive the complete system, including the Android car stereo unit, all necessary cables for installation (such as power cables, USB cables, and audio connectors), an instruction manual, and any installation accessories required for your specific vehicle model. Some models may also include a remote control or other bonus accessories.
Is installation difficult?
We’ve designed our Android car stereos to be as easy to install as possible. Most of our stereos are plug-and-play, which means no complicated wiring or modifications are needed. Each product comes with a detailed instruction manual and video tutorials to help guide you through the installation process. If you encounter any issues or need further assistance, our customer service team is available to provide expert support.
Do you offer technical support?
Yes! At Xtereos, we pride ourselves on providing exceptional customer support. Our dedicated technical support team is available to assist you with any questions, troubleshooting, or installation help you may need. Whether you need help setting up your stereo system, pairing devices, or resolving any issues, we are just a phone call or email away.
Can I use Apple CarPlay and Android Auto with your stereos?
Absolutely! All of our Android car stereos are fully compatible withApple CarPlayandAndroid Auto. These features allow you to seamlessly connect your smartphone to your stereo system, giving you access to navigation, music, calls, messages, and compatible apps directly from your car’s touchscreen. Whether you’re an iPhone or Android user, you’ll enjoy a smooth and integrated driving experience.
How long does delivery take?
Shipping Policy for Xtereos
- USA, Canada: Orders are delivered within 1-2 business days.
- Europe: Orders are delivered within 1-2 business days.
- Worldwide Shipping: Delivery takes 3-5 business days depending on the destination.
- Free Shipping: Enjoy free shipping on all orders, regardless of location.
We aim for fast and reliable delivery to ensure you receive your product promptly and hassle-free. All shipments are tracked for peace of mind. If you have any questions regarding shipping, feel free to contact our support team.
Pre-order product might take up to 3 weeks to be delivered.
Do you offer warranty on your products?
Yes! All of our Android car stereos come with a12-month warranty. This warranty covers defects in material and workmanship. If your product has a manufacturing fault or doesn’t function as expected during the warranty period, simply contact us, and we’ll arrange for a repair, replacement, or refund. We want you to feel confident in your purchase and ensure your satisfaction.
How can I track my order?
Once your order has been shipped, we’ll send you a tracking number via email or SMS, so you can easily track your package through the courier’s website. If you have any trouble with tracking your order or need assistance, don’t hesitate to reach out to our customer service team, and we’ll help you.
Can I return or exchange product?
Yes, we offer a14-day return policy. If for any reason you’re not satisfied with your Android car stereo, you can return it within 14 days of receiving it. The product must be in unused condition, and all packaging and accessories should be included. If you prefer, you can also exchange your product for a different model. Please contact us to initiate the return or exchange process, and we’ll guide you through the steps.
How do I pay for my order?
We offer a variety of secure payment methods to make your shopping experience as easy and convenient as possible. You can pay using major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other trusted online payment systems. All payments are processed through secure, encrypted channels to protect your personal and financial information.
What should I do if I have trouble with my Android Car Stereo after installation?
We offer a variety of secure payment methods to make your shopping experience as easy and convenient as possible. You can pay using major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other trusted online payment systems. All payments are processed through secure, encrypted channels to protect your personal and financial information.
Are your stereos compatible with my vehicle?
Our Android car stereos are designed to fit a wide range of vehicles. Each product listing includes compatibility details for specific car models. If you’re unsure whether a particular stereo will fit your car, feel free to contact us, and we’ll assist you in finding the perfect model for your vehicle. We also offer helpful guides on installation and compatibility to make your purchase process smoother.